We are constantly working to improve our platform and offer the best experience for our users. However, we are aware that some issues may arise from time to time, and we appreciate your feedback and patience as we resolve them.
Known Issues
There are currently no known issues.
Current Status
All services are healthy.
Scope of Impact
None.
Root Cause
None.
Adobe® Acrobat Wi-Fi Print Issue
Last updated: Sunday September 17, 2023 8:00 AM Eastern
Current Status
Some users may encounter errors or glitches when printing PDF documents over Wi-Fi.
Scope of Impact
All users that rececently upgraded Adobe® Acrobat on Windows® 10 and 11 computers that process Wi-Fi print jobs.
Root Cause
This is due to a bug in a recent Adobe® Acrobat Update that affects some Windows® 10 and 11 DDE Server processes.
Mitigation
We are working to fix this issue as soon as possible. In the meantime, please follow these remediation steps on any computer that processes Wi-Fi print jobs until the issue is resolved:
- Run the new version of Adobe® Acrobat,
- Click on Menu,
- Click Disable New Acrobat® Acrobat about 3/4 of the way down,
- Choose to restart Adobe® Acrobat.
Please report any errors or glitches you encounter to our support team, so we can address them accordingly.
Thank You
We thank you for your understanding and cooperation as we work to make CYBRARIAN® applications the best platform for library public computers. If you have any questions, comments, or suggestions, please feel free to contact customer support. We value your feedback and we are always happy to hear from you.